jangkauLegal Notice
We at jangkau operate an online entertainment platform available only in jurisdictions where local law permits online gaming. We do not offer our services in regions where online wagering is prohibited. This legal notice sets out our service boundaries, your responsibilities as a user, and how we handle disputes and compliance matters.
Our platform is not licensed in any specific country. We do not claim to be "licensed in Indonesia," "approved by Jakarta authorities," or "regulated by any government body." Instead, we operate under a jurisdiction-restricted access model — our services are available only where applicable law permits, and users are solely responsible for verifying that their access and use comply with their own jurisdiction's regulations.
Read this notice carefully. If you have questions about the legality of jangkau in your location, consult a local legal advisor before creating an account or depositing funds.
Service Availability and Jurisdiction Restrictions
Where jangkau operates
We at jangkau provide our platform in supported jurisdictions only. We do not operate in regions where online gaming is prohibited by local law. If you access jangkau from a jurisdiction where online wagering is illegal, you do so at your own risk and in violation of local law. We are not liable for your use of jangkau in a prohibited jurisdiction.
We use geolocation data, IP address analysis, and account verification to detect access from prohibited regions. If we identify that you are accessing jangkau from a prohibited jurisdiction, we will suspend your account and forfeit any balance. We do not process withdrawals from accounts suspended for jurisdiction violations.
User responsibility for legal compliance
You are solely responsible for verifying that your access to and use of jangkau comply with the laws of your own jurisdiction. We do not provide legal advice, and we do not warrant that jangkau is legal in your location. Before you create an account, deposit funds, or place bets, you must confirm that online gaming is permitted where you are located.
If your jurisdiction's laws change or if you relocate to a jurisdiction where online gaming is prohibited, you must stop using jangkau immediately. Continued use after such a change is your responsibility, not ours. We reserve the right to close your account if we determine that you are accessing from a prohibited jurisdiction, regardless of your account age or balance.
Account eligibility on jangkau
You may create a jangkau account only if you meet all of the following conditions: you are of legal age in your jurisdiction; you access jangkau from a location where online gaming is permitted by local law; you are not a resident of a jurisdiction where online wagering is prohibited; and you have not been previously banned from jangkau for violation of our terms.
We verify eligibility through Know Your Customer (KYC) procedures. You provide your legal name, date of birth, government-issued ID, and a selfie. Our team reviews these documents and confirms your identity and age. If we discover that you are ineligible, we will close your account and forfeit any balance. We do not refund balances from closed accounts due to ineligibility.
We at jangkau do not operate under any national license. Our service is available only where local law permits. Users are responsible for verifying legal compliance in their own jurisdiction.
Data, Privacy, and Dispute Resolution on jangkau
Data handling and privacy
We collect personal data (name, email, phone, ID documents, payment details) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We store this data securely and do not share it with third parties except where required by law or to process your transactions (e.g., payment processors, banks).
Our full privacy policy is available separately and covers data retention, your rights to access or delete your data, and how we handle data breaches. By creating a jangkau account, you consent to our data handling practices as described in our privacy policy. If you do not consent, do not create an account.
Dispute resolution and complaints
If you have a dispute with jangkau — for example, a bet settlement disagreement, a withdrawal delay, or a technical issue — contact our support team via live chat, email, or in-app help. We investigate disputes and respond within a standard timeframe. If you are not satisfied with our response, you may escalate your complaint to our management team.
We do not offer arbitration or mediation through external bodies. Disputes are resolved under the laws of our licensing jurisdiction, not your own. If you wish to pursue legal action, you must do so in the courts of our licensing jurisdiction. We are not liable for disputes arising from your use of jangkau in a jurisdiction where online gaming is prohibited.
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1
Contact supportStep 1
Describe your dispute clearly, including dates, bet IDs, and transaction references. Provide any supporting evidence (screenshots, transaction confirmations).
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2
Await investigationStep 2
Our team reviews your dispute and responds within a standard timeframe — typically a few business days.
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3
Receive resolutionStep 3
We provide a final decision. If we find an error on our side, we correct your account. If we find no error, we explain our reasoning.
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4
Escalate if neededStep 4
If you remain unsatisfied, you may escalate to our management team. We review escalations and provide a final response.
Payment methods and financial responsibility
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). We do not accept credit cards, cryptocurrency, or third-party payment services. All deposits are final — we do not refund deposits except in cases of technical error on our side.
You are responsible for ensuring that your payment method is registered in your own name and that you have the legal right to use it. We are not liable for disputes between you and your payment provider. If your bank or e-wallet provider reverses a transaction, we will reverse the corresponding jangkau credit and may close your account.
Limitation of liability
We at jangkau are not liable for any losses, damages, or claims arising from your use of our platform, including but not limited to: losses from bets you place; technical errors or service interruptions; unauthorized access to your account (if you do not report it within 24 hours); or your use of jangkau in a jurisdiction where it is prohibited. We provide our platform "as is" without warranties of any kind. Your use of jangkau is at your own risk.