jangkau Platform Account Terms
We at jangkau operate an online entertainment platform available only where local law permits. By creating an account on jangkau, you agree to the terms set out on this page. We enforce these terms consistently across all users — whether you access jangkau via Android APK, iOS browser, or desktop — and we apply them impartially to all account holders regardless of location (Jakarta, Surabaya, Bandung, Medan) or payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
Our terms cover account creation, deposits and withdrawals, bonus conditions, bet settlement, dispute handling, and our rights to suspend or close an account. This page is neither a marketing document nor a legal evasion — it describes our actual policy and your actual obligations when you hold an account with us.
Read this page carefully before you deposit funds or place bets. If any term is unclear, contact our support team via live chat or email before proceeding.
Account Creation and Verification on jangkau
Who can open an account with us
You may open a jangkau account only if you are of legal age in your jurisdiction and you access our platform from a location where online gaming is permitted by local law. We do not verify age automatically — you certify your age when you create an account by ticking the appropriate checkbox. We reserve the right to request proof of age (passport, ID card, driving license) at any time. If we discover that you are underage or accessing from a prohibited jurisdiction, we will close your account and forfeit any balance.
We do not permit multiple accounts per person. If we detect that you control more than one account, we will merge or close duplicate accounts and may forfeit associated balances. We use name, email, phone number, and device fingerprinting to detect duplicates. If you believe your account was closed in error, contact our support team with proof of identity.
Know Your Customer (KYC) verification on jangkau
Before you can deposit or bet, we require you to complete KYC verification. You provide your full legal name, date of birth, email, and phone number. We then request a photo of your government-issued ID (passport, ID card) and a selfie holding your ID. Our team reviews these documents and confirms your identity within a standard timeframe — typically a few hours during business hours, up to 48 hours during weekends or holidays.
If your documents are unclear, expired, or do not match the details in your account, we will request new documents. You must comply within 14 days or your account will be suspended. We store your ID securely and do not share it with third parties. Your data is handled under our privacy policy, available separately.
Account security and passwords
You are responsible for maintaining the confidentiality of your password. We recommend using a strong password (12+ characters, mixed case, symbols, numbers). We will never ask for your password via email, support chat, or phone call. If you receive such a request, do not comply — it is a phishing attempt.
If you forget your password, use the "Reset Password" link on the login screen. We send a reset link to your registered email. Click the link and set a new password. The reset link expires after one hour for security. If you do not receive a reset email, check your spam folder or contact support. If someone accesses your account without permission, change your password immediately and contact our support team — we can review your account activity and reverse fraudulent transactions if needed.
We at jangkau do not hold you liable for unauthorized access if you report it within 24 hours of discovery. Delays in reporting reduce our ability to recover funds or prevent further fraud.
Deposits, Withdrawals, and Bets on jangkau
Deposit methods and confirmation
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet typically arrive within minutes. Bank transfers may take a few hours depending on banking hours. Once we receive and confirm your deposit, funds appear in your jangkau account immediately. We do not charge hidden deposit fees — the amount you transfer is the amount credited to your account.
If you transfer funds to a jangkau Virtual Account and the transfer fails, contact your bank first to confirm the transaction was not processed. If your bank confirms the transfer went through but jangkau did not receive it, contact our support team with your transaction reference number and bank confirmation. We will investigate within a standard timeframe and recover the funds if the error is on our side.
Withdrawal and processing windows
You can request a withdrawal anytime, provided your account balance is positive and your account is fully verified. Navigate to the Withdrawal section, select your payment method, enter the amount, and confirm. We process withdrawals through a review queue — we verify your account details, check for suspicious activity, and confirm your identity matches your payment method registration.
Processing times vary by payment method. mobile banking and local payment typically settle within hours during business hours; bank transfers may take until the next business day. We do not process withdrawals on public holidays (Idul Fitri, Idul Adha, Imlek) — requests submitted on these dates are queued and processed the next business day. If your withdrawal is delayed beyond stated timeframes, contact our support team — delays usually indicate a technical issue on our side that we can resolve.
Bonus terms and wagering requirements
Bonuses on jangkau are promotional credits subject to specific conditions. Each bonus displays its terms clearly before you claim it — including minimum deposit amount, wagering requirement, eligible markets, and expiry date. You are not obligated to claim any bonus. If you claim a bonus and later decide you do not want it, contact support and we can remove it (though any remaining wagering requirement is forfeited).
Bonuses cannot be withdrawn as cash until you satisfy the wagering requirement. For example, if you claim a bonus with a "5x wagering requirement," you must place bets totalling 5 times the bonus amount on eligible markets. Your progress is displayed in your account. Once the requirement is met, the bonus converts to cash and you can withdraw it. If you do not meet the requirement before the bonus expiry date, the uncompleted bonus is removed.
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Bet settlementRule 1
Bets settle based on official results. We use league-official data, not user submissions or media reports. Disputed results are investigated; we settle based on the official ruling.
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Cancelled matches and refundsRule 2
If a match is cancelled, abandoned, or rescheduled before the start time, we refund all bets on that match to your account automatically.
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Live bets during match suspensionRule 3
If a match is suspended and we cannot confirm it will resume, we suspend live betting and place pending bets on hold pending official status confirmation.
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Dispute claimsRule 4
If you dispute a bet settlement, you must file a claim within 72 hours via support. We investigate and settle based on official sources.
Prohibited activity and account suspension
We reserve the right to suspend or close your account if we detect prohibited activity, including: using multiple accounts, accessing from a prohibited jurisdiction, sharing login credentials with other users, placing bets you do not intend to settle (testing the system), or manipulating odds or game outcomes. If we close your account due to prohibited activity, we will forfeit your balance and not process withdrawals.
If you believe your account was closed in error, contact our support team within 14 days with your account details. We will review the closure and reinstate your account if we find no evidence of violation.
Jurisdiction and applicable law
Our services on jangkau are available only where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of jangkau comply with their own jurisdiction's regulations. We are not liable for your use of jangkau in a jurisdiction where it is prohibited. Disputes are resolved under the laws of our licensing jurisdiction, not your own. If you have questions about the legality of jangkau in your location, consult a local legal advisor before creating an account.