jangkau Platform Privacy Notice
This page describes what we collect when you use jangkau and how we keep that data protected. We at jangkau collect personal information — your email, phone number, identity documents, payment details, and betting history — only to operate our platform, verify your account, process deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties, and we do not share it beyond the processors necessary to run our service.
Our privacy practices reflect our commitment to transparency. When you create a jangkau account, we ask for specific information and explain why we need it. When we store your data, we encrypt it. When we process your withdrawal via DANA, e-wallet, or mobile banking, we share only the minimum information required to complete the transaction. You retain the right to access, correct, or request deletion of your data under applicable law.
This notice applies to all users of jangkau — whether you access via Android APK, iOS browser, or desktop. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their jurisdiction's regulations.
What Data We Collect on jangkau
Account registration and identity verification
When you create a jangkau account, we collect your email address, phone number, and a password of your choice. We use your email to send account notifications, password resets, and withdrawal confirmations. We use your phone number for two-factor authentication (if enabled) and to contact you about account security.
Before you can deposit or bet, we require identity verification (KYC). We ask you to upload a photo ID (passport, national ID, or driver's license) and a selfie holding your ID. We store these documents encrypted on our servers. We do not share them with third parties except where required by law or to comply with anti-money-laundering regulations. Once verification is complete, we retain your ID images for our records; you can request deletion after your account is closed, subject to legal retention requirements.
Payment and transaction data on jangkau
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect the transaction amount, timestamp, and payment method. We do not store your full payment credentials (e.g., we do not retain your complete card number or bank account number). Instead, we store a tokenised reference that allows us to process future transactions without re-entering your details.
We share deposit and withdrawal information with our payment processors — the companies that handle mobile banking transfers, local payment settlements, and bank transactions. These processors are bound by confidentiality agreements and use your data only to complete the transaction. We also retain transaction records for our own accounting, fraud detection, and regulatory compliance.
Betting activity and account history
We collect data about every bet you place on jangkau — the market (Liga 1, live-dealer blackjack, Aviator slot, Mobile Legends esports), the amount wagered, the odds, the outcome, and the timestamp. We use this data to settle bets, calculate your account balance, and detect unusual patterns that might indicate fraud or account compromise. We also use it to personalise your experience — for example, showing you promotions relevant to your betting history.
Your betting history remains in your account indefinitely. You can view it anytime by logging into jangkau. If you close your account, we retain your betting history for a minimum of 5 years to comply with financial regulations and anti-money-laundering requirements.
Device and usage data
When you use the jangkau app or website, we collect technical data: your device type (Android, iOS, desktop), operating system version, app version, IP address, and browser type. We use this data to troubleshoot technical issues, optimise app performance, and detect security threats. We also collect usage data — which sections of jangkau you visit, how long you stay, and which games you play — to understand user behaviour and improve our platform.
We do not use this data to identify you personally; it is aggregated and anonymised for analytics. However, we can link it to your account if needed for fraud investigation or account recovery.
Cookies and tracking on jangkau
We use cookies to keep you logged into jangkau and to remember your preferences (language, notification settings, etc.). These are essential cookies — without them, you would need to log in every time you open the app or website. We also use analytics cookies to track how users interact with jangkau — which pages are visited most, where users drop off, and which features are popular. These analytics cookies do not identify you personally; they are used only to improve our platform.
You can disable non-essential cookies in your browser settings, but doing so may affect your jangkau experience. Essential cookies (login, session management) cannot be disabled without breaking core functionality.
Our Privacy Commitments and Your Rights on jangkau
How we protect your data
We at jangkau use industry-standard encryption (TLS/SSL) to protect data in transit — when you log in, deposit, or place a bet, your information is encrypted between your device and our servers. We also encrypt sensitive data at rest — your ID images, payment tokens, and account history are encrypted on our servers. We restrict access to your data to jangkau employees who need it to operate the platform (customer support, fraud detection, account management). All employees sign confidentiality agreements.
We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users and relevant authorities as required by law. We maintain backups of your data to prevent loss; these backups are also encrypted and stored securely.
Your rights regarding your data
You have the right to access your data. Log into your jangkau account anytime to view your personal information, betting history, and transaction records. You have the right to correct inaccurate data — if your phone number or email is wrong, update it in your account settings. You have the right to request deletion of your data, subject to legal retention requirements. If you want to delete your account and associated data, contact our support team.
We retain your data for as long as your account is active, plus a minimum of 5 years after closure to comply with financial and anti-money-laundering regulations. After this period, we delete or anonymise your data. You can request a copy of all your data in a portable format (e.g., CSV) by contacting support.
Third-party processors and data sharing
We share your data with third parties only when necessary to operate jangkau. Our payment processors (DANA, e-wallet, mobile banking, etc.) receive your transaction data to process deposits and withdrawals. Our hosting provider receives your account data to store and serve it. Our analytics provider receives anonymised usage data to help us understand platform performance. All third parties are contractually bound to protect your data and use it only for the stated purpose.
We do not sell your data to advertisers or data brokers. We do not share your betting history with other gambling platforms. We do not disclose your identity to other users on jangkau. If we are required by law to disclose your data (e.g., to law enforcement), we will notify you unless legally prohibited from doing so.
Your privacy is not negotiable. We at jangkau collect only the data we need, protect it rigorously, and respect your rights to access and control it.
Contact and data requests
If you have questions about our privacy practices or want to exercise your rights (access, correction, deletion), contact our support team via live chat, email, or in-app help. We respond to data requests within a standard timeframe as required by applicable law. If you are in Jakarta, Surabaya, Bandung, or Medan and have a privacy concern, you can also escalate to our data protection officer.
This privacy notice may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of jangkau after an update constitutes acceptance of the revised notice.